What is your average response time for answering customer questions?

Amazon requires a response within 24 hours. We like to get back to customers within 12 hours for any new buyer messages and within 2-4 hours for a follow-up response. Our emails are connected to each account to monitor for any new responses coming through in real-time. The response times can vary depending on the need and situation, but we aim to provide a quick and efficient response whenever possible.