Why are our products switching from FBA to FBM automatically even after we convert back to FBA?

The first thing we recommend is looking at whether your ERP connection has the correct fulfillment setting for the SKU. If the ERP tries to update available inventory for that SKU, it will auto convert it to FBM – then you’re stuck trying to ship product out direct to consumer and potentially dealing with cancelled orders or late shipment notifications impacting your account health. If this is something you’ve run into, we can help support you through it.