FAQ Archives

By providing comprehensive analytics and performance metrics, Amazon Marketing Cloud enables us to track campaign effectiveness, optimize bidding strategies, and allocate budgets efficiently, driving higher ROI and better campaign outcomes.

Amazon Marketing Cloud offers advanced targeting capabilities, including audience segmentation based on demographics, interests, shopping behavior, and custom audience lists, ensuring precise ad placement to maximize engagement.

Amazon Marketing Cloud integrates seamlessly with Amazon DSP and AMS, allowing us to manage and optimize campaigns across search, display, and video formats from one unified platform.

In Seller Central, you can adjust the vacation settings which temporarily closes the FBM listings, however buyer messages can still come through; Amazon sends a temporary response on your behalf, but still requires a response from you within 24 hours. In Vendor Central, you can adjust the warehouse settings for particular days. This is somethingContinue reading “What if I go on vacation or close the warehouse?”

Our catalog team responds to customer inquiries. They forward any questions without an answer to the Client Success Managers who communicates with our partner’s customer service team to get the necessary information required to answer the question.

We acknowledge the question and let the customer know we will reach out to the product team and get an answer ASAP. We then follow-up with our client to get the appropriate answer if we were unable to find it through existing product FAQs.

We utilize tools that automatically monitor seller feedback and ratings, along with product reviews. We use a separate tool to provide reporting of those ratings and review. Our catalog team monitors the feedback and reviews daily to ensure we remove any negative ones that are Amazon’s fault and not automatically caught with our tools. ReachContinue reading “What tools do you use to manage customer reviews?”

Amazon requires a response within 24 hours. We like to get back to customers within 12 hours for any new buyer messages and within 2-4 hours for a follow-up response. Our emails are connected to each account to monitor for any new responses coming through in real-time. The response times can vary depending on theContinue reading “What is your average response time for answering customer questions?”

Yes, our team has the capability to answer customer inquiries on your behalf on the weekends. This is negotiated during our contract discussions if it is an area you are interested in having us manage for you.

The first thing we recommend is looking at whether your ERP connection has the correct fulfillment setting for the SKU. If the ERP tries to update available inventory for that SKU, it will auto convert it to FBM – then you’re stuck trying to ship product out direct to consumer and potentially dealing with cancelledContinue reading “Why are our products switching from FBA to FBM automatically even after we convert back to FBA?”