FAQ Archives

Walmart handles the logistics of returned items and related customer service. Fulfillment fees are not refunded, but the selling commission fees are.

WFS fees include storage and shipping fees. Detailed fee structures are available in the WFS program documentation found in their seller guides. Brandwoven can provide you with an analysis of what your specific WFS fees would be.

Currently, WFS is primarily for domestic shipping within the United States.

Walmart Fulfillment Services (WFS) allow third-party sellers to store products in Walmart’s fulfillment centers. From those fulfillment centers Walmart handles packing and shipping orders, ensuring fast delivery to customers shopping on Walmart.com.

Falling below Amazon’s performance standards can lead to account suspensions, reduced visibility, and loss of selling privileges.

Valid Tracking Rate (VTR) is the percentage of seller-fulfilled orders with valid tracking numbers. Amazon requires a VTR of at least 95% to give customers the ability to track their orders. A high VTR also reduced the risk of claims and negative feedback.

Pre-Fulfillment Cancel Rate measures the percentage of seller-fulfilled orders that are canceled by the seller before shipment. Staying below 2.5% is required to maintain a good standing on Amazon and will help ensure a positive customer experience.

Late Shipment Rate (LSR) is the percentage of seller-fulfilled orders with a ship confirmation date that is after the expected ship date, calculated over a 10 or 30-day period. Scoring above 4% may result in account deactivation.

Order Defect Rate (ODR) measures the percentage of orders that receive negative feedback, an A-to-Z Guarantee claim, or a credit card chargeback. Maintaining an ODR below 1% is a requirement to avoid account suspension.

Amazon Seller Performance is based on a set of metrics that are defined by Amazon to evaluate the reliability of sellers. Some of the key metrics included in the scoring are order defect rate (ODR), late shipment rate, pre-fulfillment cancel rate, valid tracking rate, and on-time delivery rate.