Late Shipment Rate (LSR) is the percentage of seller-fulfilled orders with a ship confirmation date that is after the expected ship date, calculated over a 10 or 30-day period. Scoring above 4% may result in account deactivation.
FAQ Archives
What is the Order Defect Rate (ODR)?
Order Defect Rate (ODR) measures the percentage of orders that receive negative feedback, an A-to-Z Guarantee claim, or a credit card chargeback. Maintaining an ODR below 1% is a requirement to avoid account suspension.
What is Amazon Seller Performance?
Amazon Seller Performance is based on a set of metrics that are defined by Amazon to evaluate the reliability of sellers. Some of the key metrics included in the scoring are order defect rate (ODR), late shipment rate, pre-fulfillment cancel rate, valid tracking rate, and on-time delivery rate.
Do I only get to talk to one person at Brandwoven?
Not necessarily – we have found from our experience and time working on the brand side that one point of contact results in the best communication and most cohesive execution. That said, Brandwoven CSMs bring in experts in various areas of the business as needed. For example, the Marketing Manager is likely to join aContinue reading “Do I only get to talk to one person at Brandwoven?”
Do I have to hire the whole team? What if I only need some services?
We can certainly scale our services dependent on the needs of the brand. At times, marketing may not be necessary or logistics may be handled internally. In those situations, it’s easy for us to scope an agreement to the specific needs of the client.
You mentioned “dedicated resources.” What does that mean?
The Brandwoven team working on each account scales depending on the needs of that client. Sometimes, large or complex brands require employees that are 100% committed to the brand. This isn’t something our partners pay extra for – it’s just part of our service offering and shows our commitment to the brands who trust us.
How many brands does a CSM manage?
We have one of the lowest staff to client ratios in the industry on purpose: to assure our team has the time needed to make an impact on your business. For that reason, our CSMs work on 1-6 brands at a time. The number of brands depends on the size and complexity of the business.Continue reading “How many brands does a CSM manage?”
Can forecasting help with inventory management?
Yes, accurate forecasting ensures you maintain optimal inventory levels, avoiding both stockouts and excess inventory, leading to efficient inventory management and cost savings.
How can I improve the accuracy of my forecasts?
Improve accuracy by using comprehensive data, regularly reviewing and adjusting forecasts, leveraging advanced forecasting tools, and considering both qualitative and quantitative factors.
What tools can I use for Amazon marketplace forecasting?
Tools include Amazon’s own forecasting reports, third-party software like Streamline, Jungle Scout, and Helium 10, and predictive analytics platforms that offer detailed forecasting capabilities.
Reach Out To Meet with One of Our Account Directors