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How long does it take to implement and clean up resellers?

For a committed brand, the timeline is usually 3 months to build and release programs, 1-3 months of implementation and another 2-6 months of clean-up. The overall timeline is rarely less than 6 months, and barring any shifts in direction, no more than 1 year. 

Why is this necessary, if I get the sale regardless?

The short answer is that rarely can multiple sellers generate the same volume, and with the same level of customer care as a single focused entity. With very few exceptions, margin and overall sales volume is improved, as is brand integrity with none or extremely limited distribution on online marketplaces outside of the brand. 

If I remove resellers and implement a program like this, will I lose sales?

While one of the greatest fears of many brands when consolidating resellers, the reality is that gross sales almost always increase, as additional resellers bring no incremental traffic or value to marketplace and fewer sellers or brand driven sales can almost always result in increased revenue, customer experience, and ROI.   

Can you chart consumer journeys with data from marketplaces?

The answer to this is “sort of” – to get an accurate map of consumer journey across marketplace, D2C, and retail channels, research is needed that goes beyond what’s available in each marketplace, but we’d be happy to talk about how to do it!

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